Q1. How long is the promotion running for?
A1. The promotion runs from 00:00 on 25th August 2025 until 23:59 on 5th October 2025. Each valid entry gives you the chance to win instantly, with 6 mood-boosting days out and 18 voucher boosts available to be won across the 6-week promotional period. If you win one of our mood-boosting days out, you will have the opportunity to choose from one of the following options: an Epic City Day Out, a Tranquil Day in Nature, a Rejuvenating Spa Day, or Tickets to a Day Festival, worth £/€1,000. Voucher prize winners will have the choice between an Aer Lingus, Airbnb, Trespass, Spas.ie, or Ticketmaster e-gift card, worth £/€100. For more details about the prizes, see Q8 – Q17.
Q2. Who can enter and what age do they need to be?
A2. This promotion is open to residents in Northern Ireland and the Republic of Ireland only. You must be aged 18 and over to enter.
Q3. Do I need to make a purchase to enter the promotion?
A3. No, no purchase is necessary to enter.
Q4. How do I enter?
A4. To enter, scan the QR code on the Deep RiverRock Point of Sale material or visit deepriverrockpromo.com and follow the instructions to submit your entry.
Q5. Do I have to pay to enter?
A5. No, you will not be charged to enter the promotion.
Q6. How many times can I enter?
A6. You can enter the promotion up to 2 times per day. However, you can only win each prize type once.
Q7. I don’t live in Northern Ireland or the Republic of Ireland; can I still enter?
A7. Sorry, if you don’t live in Northern Ireland or the Republic of Ireland, you cannot enter the promotion. The promotion is running exclusively in Northern Ireland and the Republic of Ireland, so only those who reside in these areas can enter.
Q8. What prizes are you giving away?
A8. Throughout the promotion, you’ll have the chance to win one of 6 mood-boosting days out (worth £/€1,000) or one of 18 voucher boosts (£/€100 e-gift vouchers). If you win one of 6 Days Out, you will have the choice between:
- An Epic City Day Out
- A Tranquil Day In Nature
- A Rejuvenating Spa Day
- Tickets to a Day Festival of your choice (within Ireland)
If you win one of the 18 Voucher prizes available, you will have the choice between:
- £100/€100 Aer Lingus E-Gift Card
- £100/€100 Airbnb E-Gift Card
- £100/€100 Trespass E-Gift Card
- £100/€100 Spas E-Gift Card (redeemable at 72 top Ireland spas)
- £100/€100 Ticketmaster E-Gift Card
All prizes are won via Instant Winning Moments.
Q9. What is an Epic City Day Out worth £/€1000?
A9. Enjoy a city break for two in Dublin or Belfast, including a night in a 4-star hotel with breakfast, a guided walking tour, entry to a local attraction (like Titanic Belfast or a distillery tour), dinner and drinks at a top restaurant (up to £/€75 per person), and a £/€100 travel allowance per person.
Q10. What is a Tranquil Day In Nature worth £/€1,000?
A10. Escape to the countryside for a night in a 4-star country house hotel with breakfast, plus an outdoor activity of your choice (such as kayaking, cycling, or high ropes). The prize also includes dinner at a local restaurant (up to £/€100 per person) and a £/€100 travel allowance per person.
Q11. What is a Rejuvenating Spa Day worth £/€1,000?
A11. Relax with a full day at a top spa for two, including two 55-minute treatments each, access to spa facilities, dinner at a local restaurant (up to £/€100 per person), and a £/€100 travel allowance per person.
Q12. What are Tickets to a Day Festival worth £/€1,000?
A12. Win entry for two to a day festival of your choice in Ireland or Northern Ireland, with £/€250 spending money (winner only) and a £/€100 travel allowance per person.
Q13. What is a £/€100 Aer Lingus E-Gift Card?
A13. This digital voucher gives you £/€100 to spend on flights with Aer Lingus, perfect for planning your next getaway.
Q14. What is a £/€100 Airbnb E-Gift Card?
A14. Use this £/€100 voucher towards accommodation or experiences booked through Airbnb, valid at thousands of locations worldwide.
Q15. What is a £/€100 Trespass E-Gift Card?
A15. Shop for outdoor clothing and equipment with this £/€100 Trespass voucher, redeemable online or in-store.
Q16. What is a £/€100 Spas E-Gift Card?
A16. Enjoy a £/€100 digital voucher redeemable at over 70 top spas across Ireland for treatments, pampering, or spa days.
Q17. What is a £/€100 Ticketmaster E-Gift Card?
A17. Use this £/€100 voucher to book tickets for concerts, shows, and sporting events through Ticketmaster.
Q18. Is there anything I need in order to win the Instant Win prizes?
A18. In order to accept the prize, you must have a valid mobile number to receive winner notification, email address for prize fulfilment, and home address in either Northern Ireland or the Republic of Ireland for verification.
Q19. How are winners selected?
A19. Winners are selected using a 'Winning Moments' system. The first entrant to make a valid entry on or after the occurrence of a Winning Moment will be awarded the prize assigned to that Winning Moment. If no one enters at that moment, the prize rolls over to the next entry. The Winning Moments are randomly timed throughout the week (Monday to Sunday).
Q20. How will I know if I have won?
A20. If you have won one of the instant win prizes, you will be notified immediately on screen. You will then be contacted via mobile or email address provided upon entry with instructions on how to claim your prize.
Q21. What happens if I win; will any personal details need to be provided?
A21. Yes, winners will need to provide their full name, date of birth, mobile number, valid email address, and home address for verification. These details must match those that were provided on entry.
Q22. How long do I have to complete this verification process?
A22. You will have 14 days from the date you receive the winner notification via mobile/email to complete the verification process. If verification is not completed within this period, your prize will be forfeited.
Q23. How and when will I receive my prize?
A23. Upon successful verification, our Prize Provider will arrange for delivery of your prize within 28 days.
Q24. Can I request an alternative prize?
A24. You’ll be able to choose from the four listed days out prizes or the five listed voucher prizes, depending on your win type. However, no alternative prizes are available, and your chosen prize is non-refundable and non-transferable.
Q25. I haven’t received my prize, where is it?
A25. If after 28 days you still haven’t received your prize and you have checked your junk email, please contact the fulfilment contact as detailed within your winner’s notification.
Q26. What happens with the details I provide?
A26. We will only use personal information you have supplied for anything related to this promotion unless consent is received from you for other purposes. If you wish to have your personal data removed or modified, please contact us at: DataProtectionOffice@cchellenic.com
Q27. How do I know if I have lost?
A27. You will be notified immediately on screen whether you have won or lost. If you haven’t won this time, please do keep an eye out for upcoming Deep RiverRock promotions.
Q28. I entered the promotion too early/too late, will I still be in with a chance of winning?
A28. Unfortunately, any entry received before or after the Promotional Period will not be entered into the prize draw.
Q29. Can I win more than one prize?
A29. You can only win once per prize type. So, if you win a voucher prize, you will still be eligible to win a day out. Why not try your luck and enter again (but remember you can only enter twice a day).
Troubleshooting
Q30. I didn’t receive a confirmation message when I entered the promotion, what does this mean?
A30. If this happens, please ensure you followed the entry instructions correctly. If you still haven’t received confirmation, please contact our consumer service team.
Customer Service
Q31. What is the complaints procedure?
A31. We are sorry to hear you want to raise an issue. Please contact our consumer service team:
- For ROI: call 1800 317 318
- For NI: call 0800 317 318 (Mon – Fri 9am – 5pm)
Other
Q32. My question hasn’t been answered in the FAQs, what do I do?
A32. Sorry about this. Please consult our full terms and conditions at deepriverrockpromo.com/terms for further information. If your question still hasn’t been answered, do not hesitate to contact our consumer service team.
Q33. Where can I see the terms and conditions?
A33. You can view the full terms and conditions at deepriverrockpromo.com/terms.
